Policies
Ordering & Lead Time
Once order details are discussed and finalized, a quote will be sent to the customer's email with a price breakdown.
Standard orders require a minimum of 2 weeks' (14 days) notice. Large custom or event orders may require 4+ weeks' notice depending on design complexity and availability.
Orders are not confirmed and placed on our calendar until the quote is accepted by the customer. If not accepted within the 2 week lead time, a rush fee may be applied to the quote in order to accommodate.
Rush orders (less than 2 weeks' notice) may incur an additional fee and are only accepted when scheduling allows. Fees will be disclosed in the price quote.
Payment
Orders under $300 must be paid in full at the time of pickup. Orders over $300 require a 50% deposit at the time of ordering, with the final payment due at the time of pickup. Orders will not be released until paid in full.
Accepted payment methods are cash, check, PayPal, Venmo and credit cards.
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credit cards will incur an additional service charge of 4%
When paying with cash, exact payment is appreciated as change may not always be available.
Cancellations & Refunds
Because all items are custom made and production time is reserved specifically for your order, all payments are non-refundable.
If a cancellation is requested more than 14 days before pickup, payments may be transferred to a future order at the discretion of The Dragon's Doughmain.
No refunds or credits are provided for cancellations made within 7 days of pickup.
If there is an issue with your order, please contact us so we can find a solution.
Design & Artistic License
Reference photos are welcomed and used as inspiration only. The Dragon's Doughmain does not reproduce another artist's work exactly. Each order is created in our artistic style and may vary slightly from inspiration images, sketches, mockups or previous work.
Every effort will be made to match requested colors. However, exact color matching cannot be guaranteed due to differences in edible coloring, lighting conditions, printing methods, and display screens.
Pickup & Delivery
Details regarding pickup and delivery will be stated on the quote provided. If you need to modify these details, please contact us before accepting the quote.
Customers will be assigned a 2-hour pickup window. If you are unable to arrive during your scheduled window, please notify us as soon as possible. Pickup outside of the scheduled window cannot be guaranteed and may be rescheduled based on our availability.
Pickup is available by appointment only. For the privacy and security of the bakery's home location, unscheduled visits are not permitted.
Once an order has been picked up, responsibility transfers to the customer. The Dragon's Doughmain is not responsible for damages caused during transport, handling, storage, weather, or any events occurring after pickup.
Delivery is only offered under special circumstances and may incur an additional charge.
Order Abandonment
Orders not picked up within 72 hours of the original pickup window (without prior communication) will be considered abandoned. No refunds will be issued for abandoned orders.
The Dragon's Doughmain reserves the right to dispose of, donate, or resell abandoned products at our discretion. Payments made toward abandoned orders are non-refundable.
Storage & Consumption
Products should be stored and served according to the instructions provided. We are not responsible for quality issues resulting from improper storage or handling after pickup or delivery.
Allergen Notice
Our products are prepared in a kitchen that processes common allergens, including wheat, dairy, eggs, peanuts, tree nuts, soy, and other allergens. While precautions may be taken, cross-contact cannot be prevented and allergen-free products cannot be guaranteed.
Serving Estimates
Serving recommendations are estimates based on standard serving sizes. Actual servings may vary depending on how the product is cut and served.
Photography & Portfolio Rights
The Dragon's Doughmain takes pride in showcasing our work and reserves the right to photograph in-progress and completed creations and displays for portfolio, marketing, website, and social media purposes.
Photographs will focus on our work and will not intentionally identify clients or guests without permission.
Clients who wish to keep their order private must submit a written request prior to the pickup date.
Weather & Emergencies
In the event of severe weather, illness, power outages, or other circumstances beyond our control, pickup and delivery times and dates may be adjusted. Every reasonable effort will be made to communicate changes promptly.
Right to Refuse Orders
The Dragon's Doughmain reserves the right to decline any order request for any reason, including scheduling limitations, design requests, or inappropriate content.